Terms, Conditions, & Policies

Trial Terms and Conditions:

The bows are available for trial for a 7-day period upon the payment of a $35 non-refundable trial fee (additional fees may apply for shipments to Alaska and Hawaii). The bow is shipped upon payment of the trial fee and the trial period begins on the day the bow is delivered. CodaBow will cover the costs of shipping the bow and will include a return label and return instructions should the customer decide to return the bow on the 7th and final day of their trial period. Prior to the end of the trial period, CodaBow will contact the customer to discuss how the customer would like to proceed. If applicable, the customer may either purchase the trial bow or pay to have a new bow sent to them. If the bow is not returned upon the completion of the trial, it will be considered purchased, and CodaBow will send the customer an invoice for the total cost of the bow. Failure to return the bow or timely pay the invoice shall constitute a breach of these Trial Terms and Conditions for which CodaBow will be entitled to recover all costs and expenses, including attorneys fees. If applicable, when returning the bow, the customer will use the original packaging and the return label included with the bow, And the bow must be returned in like-new condition. The customer will be responsible for any damage to or loss of the bow during the term of the trial.

Exploratory Service Terms and Policy

The Exploratory bows are available for use for the period of time the customer’s  bow is in our service department upon the payment of a $25 non-refundable trial fee and payment for requested service. The bow(s) are shipped upon payment of the service fees and the Exploratory period begins on the day the bow(s) are delivered. CodaBow will cover the costs of shipping the bow and will include a return label and instructions for sending the service bow to the CodaBow facility. The customer is expected to ship their service bow within 2 days of receiving the Exploratory Bow shipment. Prior to the end of the service, CodaBow will contact the customer to discuss how the customer would like to proceed. If applicable, the customer may either purchase the Exploratory bow(s) or return them upon receiving the serviced bow back. If the Exploratory bows are not returned upon the completion of the service, it will be considered purchased, and CodaBow will send the customer an invoice for the total cost of the bow. Failure to return the bow(s) or timely pay the invoice shall constitute a breach of these Exploratory Service Terms and Conditions for which CodaBow will be entitled to recover all costs and expenses, including attorney’s fees. If applicable, when returning the bow(s), the customer will use the original packaging and the return label included with their completed service bow, and the bow(s) must be returned in like-new condition. The customer will be responsible for any damage to or loss of the bow during the term of the trial.

Return / Exchange Policy:

At CodaBow, we are committed to your complete satisfaction with your bow.  If you are not satisfied with your purchase, you can return your bow within 30 days for full refund (less any trial and shipping fees applied) or exchange.  All returns must be in their original condition with no signs of wear, damage, dings, or scrapes and include all original packaging. Returned items not adhering to this policy will be subject to a restocking/handling fee based on the amount of damage. The 30-day return policy begins the day the bow leaves the CodaBow facility. No returns, exchanges, or discounts on Trade-Up purchases or custom products including but not limited to Marquise Custom, Custom Colored bows, Chroma customizations, Limited Edition bows, or personal engravings on bows. Any custom bows will need 10-14 days between order and delivery. In the instance of a return, the buyer is responsible for the cost of return shipping.

Bow cases and unused rosin in their original condition are eligible for return or exchange within 30 days of leaving the CodaBow facility. Damaged cases and used rosin will not be accepted for returns. If CodaBow receives ineligible items for return, they will be shipped back to the customer at the customer’s expense. Other accessories not eligible for return include humidity packs and cleaning cloths. In the instance of a return, the buyer is responsible for the cost of return shipping.

Warranty:

We warrant the shaft of your CodaBow against defects in workmanship and material for the term of the warranty under normal playing conditions. (Warranty term for each model is specified in its FEATURES page and below.) CodaBow Warranty is available only to the original owner for a new CodaBow purchased from an Authorized CodaBow Dealer. A warranty will not be activated for a bow that was pre-owned or purchased through unauthorized channels. CodaBows must be registered within two years of the manufacture date to activate the warranty. To receive a warranty repair or replacement, the owner of the bow must return it to the CodaBow Workshop in Winona, MN for evaluation. The warranty does not apply to routine care and maintenance such as rehairs.

CodaBow Trade-Up Program:

Cannot be combined with any other offers or discounts. Discount and credits will be based off the bow's warranty, age, condition, and MSRP at the time of purchase. All sales are considered final and will be non-refundable with the exception of manufacturers warranty.

Shipping

Domestic and International Orders receive free shipping. The recipient of international shipments is responsible for any import taxes/customs duties and fees, which are added to your order after entering billing and shipping information. CodaBow cannot estimate these charges, and fees are the sole responsibility of the recipient.

Giveaway Terms

CodaBow needs the contact information you provide to us to contact you in regards to the giveaway winner. You may unsubscribe from these communications at any time. All free gift and giveaway offers are valid while supplies last.

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